Attention:! Please note that we provide support only thorough our support page
All telephone numberss present on internet claiming to be F3 Store are fraudulent numbers doing credit/debit card fraud. Never hand out any information to them.
Refunds & Exchanges
Can I get a refund once my item arrives?
Full refund if you don’t receive your order.
We aim to offer refund/credit note/voucher
on products which are received damaged or as incorrect item by the customer. Please contact us at firstname.lastname@example.org for this issue. Be sure to take clear pictures of the item before you send it, in case damages occur during shipping.
Once we receive the return, you’ll then receive an email confirming the refund details. You can expect returned funds to arrive in your bank account within 5-7 business days. Contact us at email@example.com if you have any questions on this process.
Can I get a new item if my item arrives damaged?
Please send us clear photos of the damage to your item, and a detailed description, within 24 hours of delivery to firstname.lastname@example.org and we will replace or repair your piece once it is received and the damage can be assessed.
What do I do if I received the wrong item?
Please contact us at email@example.com with the exact details of the item you received and someone from our customer support team will be happy to help straighten it out for you!
We aim to offer refund/credit note/voucher on products.
My item doesn’t look like it does online.
Many of the product photos on our website are computer renderings. Please keep in mind that there might be a slight difference in colors due to different computer monitor settings. The actual product may look slightly vary due to photographic lighting sources.
Cancelling an order
Can I cancel my order?
Items are processed on next day after you place your order. Once the order is processed and shipped, the order cannot be cancelled.
Change or update an order
I ordered the wrong item, can I change my order?
Items are processed next day after you place your order. If you need help changing an order, please contact us at firstname.lastname@example.org immediately. Once the order is processed and shipped, the order cannot be changed.
Can I add an item to my order?
If you would like to purchase another item and have already completed your order, you will need to place another order. If you need help placing an order, feel free to contact us at email@example.com .